Terms of Service

1. Acceptance of Terms

By accessing or using the Vivid Visions Customer Relationship Management (CRM) platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Vivid Visions ("we," "our," or "us").

2. Description of Service

The Service is a cloud-based CRM platform that enables businesses to manage customer relationships, track interactions, store customer data, manage tasks and calendars, and perform other business management functions. The Service is provided on a subscription basis and may include various features and functionality as described in your subscription plan.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to: (a) immediately notify us of any unauthorized use of your account or any other breach of security; (b) ensure that you exit from your account at the end of each session; and (c) use a strong password and keep it confidential. We are not liable for any loss or damage arising from your failure to comply with this section.

3.3 Account Responsibility

You are responsible for all activities that occur under your account, regardless of whether you authorized such activities. You must not share your account credentials with any third party.

4. User Conduct and Acceptable Use

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit any malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to send spam, unsolicited messages, or harassing communications
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Collect or harvest information about other users without their consent
• Use automated systems to access the Service without our prior written consent
• Reverse engineer, decompile, or disassemble any portion of the Service
• Use the Service in any manner that could damage, disable, or impair our servers or networks

4.2 Content Responsibility

You are solely responsible for all content, data, and information you upload, store, or transmit through the Service ("User Content"). You represent and warrant that you have all necessary rights to use, store, and process User Content and that User Content does not violate any applicable laws or third-party rights.

5. Data and Privacy

5.1 Data Ownership

You retain all ownership rights to your User Content and customer data. We do not claim ownership of any User Content. However, by using the Service, you grant us a limited, non-exclusive, worldwide license to use, store, and process your User Content solely for the purpose of providing and improving the Service.

5.2 Data Protection

We implement industry-standard security measures to protect your data. However, you are responsible for maintaining appropriate backups of your data. We are not liable for any loss or corruption of your data, except to the extent caused by our gross negligence or willful misconduct.

5.3 Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

6. Subscription and Payment

6.1 Subscription Plans

The Service is provided on a subscription basis. We offer various subscription plans with different features and pricing. Your subscription will automatically renew at the end of each billing period unless you cancel your subscription in accordance with these Terms.

6.2 Payment Terms

You agree to pay all fees associated with your subscription plan. Fees are billed in advance on a monthly or annual basis, as applicable. All fees are non-refundable except as required by law or as expressly stated in these Terms. We reserve the right to change our pricing with 30 days' notice.

6.3 Payment Processing

Payment processing is handled by third-party payment processors. You agree to provide accurate payment information and authorize us to charge your payment method for all fees. If payment fails, we may suspend or terminate your access to the Service.

6.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

7. Intellectual Property

7.1 Service Ownership

The Service, including all software, technology, designs, graphics, text, and other content (excluding User Content), is owned by Vivid Visions or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.

7.3 Restrictions

You may not: (a) copy, modify, or create derivative works of the Service; (b) rent, lease, loan, or sell access to the Service; (c) remove any proprietary notices or labels; or (d) use the Service for any purpose other than as expressly permitted in these Terms.

8. Service Availability and Modifications

8.1 Availability

We strive to provide reliable and continuous access to the Service. However, we do not guarantee that the Service will be available at all times or that it will be error-free. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

8.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without notice or liability.

9. Termination

9.1 Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account through your account settings or by contacting us.

9.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms, engage in fraudulent or illegal activity, or fail to pay applicable fees. We may also terminate your account if you have not used the Service for an extended period.

9.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account and User Content after a reasonable retention period. You are responsible for exporting your data before termination. We are not liable for any loss of data resulting from termination.

10. Disclaimers and Limitations of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vivid Visions and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your User Content.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction. The arbitration shall take place in Wake County, North Carolina.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

13.2 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.5 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Last updated: January 19, 2026