Privacy Policy

1. Introduction

Vivid Visions ("we," "our," or "us") operates a Customer Relationship Management (CRM) platform designed to help businesses manage customer relationships, track interactions, and streamline operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and related services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect information such as your name, email address, phone number, company name, job title, and any other information you choose to provide during registration.

2.2 Customer Data

As a CRM platform, we store and process customer data that you input into the system, including but not limited to: customer names, contact information, communication history, purchase records, preferences, notes, and any other data you choose to store in the platform.

2.3 Usage Data

We automatically collect information about how you interact with our platform, including IP addresses, browser type, device information, pages visited, time spent on pages, click patterns, and other usage statistics.

2.4 Communication Data

We collect information from communications you send to us, including support requests, feedback, and any other correspondence.

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our CRM platform and services
• To process transactions and manage your account
• To authenticate users and ensure platform security
• To send administrative information, updates, and notifications
• To respond to your inquiries, comments, and support requests
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service
• To provide customer support and training
• To send marketing communications (with your consent where required)

4. Data Processing and Storage

4.1 Data Controller

You are the data controller for any customer data you input into our CRM platform. We act as a data processor and process your data only in accordance with your instructions and this Privacy Policy.

4.2 Data Storage

Your data is stored on secure servers located in the United States. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

4.3 Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your data in accordance with our data retention policies, subject to applicable legal requirements.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information or customer data. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, data analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Regular backups and disaster recovery procedures
• Employee training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our platform, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Last updated: January 19, 2026